Frequently asked questions

General questions

We have a size chart on every product page. For more information, please visit: . If you have any further questions, you can always contact us at or click here. We are happy to help you.

1. Hand wash or machine wash cold. (The highest hand washing temperature is 30°C)
2. Do not bleach, soak or rub
3. Iron on low heat
4. Hanging dry

If you have any questions, don't hesitate to contact us, we are happy to help. We aim to respond within 24 hours. Please note that the opening hours of our customer service are Monday to Friday 9.00 to 17.00. 

Contact: or click here

The discount code or Gift Card can be used at the payment page. Enter your code on the payment page and receive the discount on your order amount immediately. You can use one discount code or Gift Card per order.

Orders & Payment

Unfortunately we cannot change the details of your order after it has been placed, as we process and package your order as quickly as possible.

If the item does not fit? Please return it to us for the correct size.

You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number (consisting of 4 digits), order summary and the shipping address.

Unfortunately we cannot change the details of your order after it has been placed, as we process and pack your order as quickly as possible. To be sure, please contact our customer service team to discuss the solutions.


We deliver worldwide. HYDE. LONDON orders are shipped with DHL, DPD or UPS.

Netherlands/Belgium - Delivery time: 6-7 working day.

Germany - Delivery time: 6-7 working days.

Rest of Europe - Delivery time: 7-8 working days.

USA - Delivery time: 5-6 working days.

Netherlands/Belgium - € 2.99 (free for orders over € 100/$ 100/£75)  

Germany - € 2.99 (free for orders over € 100/$ 100/£75)  

Europe - €3.99 (free for orders over €100/$100/£75) 

United Kingdom - €3.99 (free for orders over €100/$100/£755) 

United States/Canada - €3,99 (free for orders over € 80/$ 80/£ 60)  

Rest of the World - €19,99 (free for orders over €120/$120/£100)  

UPS EXPRESS DELIVERY - €29,99. Delivered worldwide within 2-3 working days

As soon as your package is shipped we will send you an email with a Track and Trace. Here you can see the status of your order and if necessary provide the delivery service with additional instructions.

Did you not receive your order? That is annoying! After placing your order you will receive an order confirmation with the order number. The same day your order will be sent. Here you will receive an email with a track and trace to follow the package. Did you not receive this mail or is the status of your package unclear?

Please contact us at

Returns & exchanges

The exchange or return of an order is very easy, this can be done in 3 steps. 

Send within 14 days after receipt of your order an email to in which you indicate that you want to exchange one or more products. 

Register your return with the link you received from customer service and attach the shipping label to the package.

Deliver your package to the carrier of your choice. Your return will be processed within 10 working days of receipt of your parcel at our warehouse. You will receive an e-mail about this.

No, return shipment costs will not be refunded by HYDE. LONDON.

Unfortunately, it sometimes happens that a product is damaged during shipment or production. We are of course happy to resolve this with you. Please send a message to with a picture of the complaint. Our customer service will work with you as quickly as possible to find a solution.